Stock and pricing

Although we do our best to ensure that the information on our website is current at all times, our pricing is based on the Rand/ Dollar exchange rate. This means that our pricing is subject to change without notice. This also means that should there be a stock or pricing issue that is beyond our control, we may not be able to supply you the item you have chosen at the price you have ordered it at. In such cases, we will do our best to inform you of any issues timelessly, and work out a suitable solution. In the event of a stock constraint (i.e. no stock available), we will do our best to find a suitable alternative product in the same spec / price range for you.

Warranties

All warranties are fulfilled by the manufacturer. Warranty claims are to be made directly with Xanamed and Xanamed will contact the manufacturer.

Details of warranty procedures and service agents can be requested from Clare van Eeden at clare@xanamed.co.za.

Returns

You may request to return goods to us for one of the following reasons:

  • You are not happy with the type or quality of the goods according to what was listed or advertised.
  • The incorrect product was supplied to you
  • The goods do not meet the specifications described.

Should you wish to return an item, please e-mail us at clare@xanamed.co.za within 10 days of receiving the goods.

Unless faulty, goods should be returned unused and in their original packaging.

Refunds

Should you choose to cancel an order with us or return a product for a refund, we will require a request for a refund in writing. Refunds will be made through the standard payment procedure used by Xanamed, and can only be made into a valid South African bank account. We do not make cash refunds.